Privacy Policy

VERABLIS TRANSLATION SERVICES – Website Terms & Conditions

Last Updated Date

1. Company Profile & Culture

About Us

VERABLIS TRANSLATION SERVICES is a professional translation service provider based in Dubai, UAE. Operating from our headquarters at 8F, CITY AVENUE BUILDING, PORT SAEED DEIRA, DUBAI, we serve individuals and businesses both within the UAE and internationally, offering high-quality translation solutions across multiple language pairs.

Our Mission

To bridge linguistic gaps, eliminate communication barriers, and provide accurate, reliable, and legally compliant translation services to our clients.

Our Core Values

Value	Commitment
Accuracy	Every translation undergoes rigorous proofreading and quality control
Compliance	Full adherence to UAE translation industry laws and regulations
Confidentiality	All client documents and information are strictly protected
Professionalism	We employ qualified translators across multiple specializations

Our Commitment

In a multicultural business hub like Dubai, translation accuracy and legal validity are paramount. We are committed to treating every project with professionalism and ensuring that all translations meet the standards required by UAE ministries and government entities.

2. Contact Information

Channel	Details
Phone	0559281843
Email	blisv74@gmail.com
Address	8F, CITY AVENUE BUILDING, PORT SAEED DEIRA, DUBAI, UAE

Business Hours: Sunday–Thursday, 9:00 AM – 6:00 PM GST

3. Website Use Policy

By accessing and using the VERABLIS website and services, you agree to comply with these Terms and Conditions. If you do not agree, please do not use our services.

3.1 Acceptance of Terms

All translation requests are subject to a confirmed quotation or service agreement
By using our services, you accept these Terms in full
These Terms apply to all services provided within the UAE

3.2 Age Restriction

Users must be 18 years or older to engage our translation services. Minors may use our services only with the involvement of a parent or legal guardian.

3.3 Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of VERABLIS TRANSLATION SERVICES and is protected by UAE and international copyright laws. Unauthorised reproduction is prohibited.

3.4 Prohibited Uses

Users agree not to:

Use the website for any unlawful purpose
Attempt to gain unauthorised access to our systems
Interfere with the website’s functionality
Misuse any information obtained through the website

3.5 Changes to Terms

We reserve the right to modify these Terms at any time. Changes are effective immediately upon posting. Continued use of our services constitutes acceptance of the modified terms.

4. Governing Law & Dispute Resolution

4.1 Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United Arab Emirates.

4.2 Translation Industry Legal Framework

Our operations strictly comply with:

Federal Law No. 22 of 2022 (Regulation of the Translation Profession) – The primary regulatory law governing the translation industry in the UAE, covering translator registration, professional qualifications, code of conduct, and licensing requirements
Cabinet Resolution No. 18 of 2024 – The Executive Regulations providing detailed rules on registration procedures, technical examinations, annual evaluations, and practice standards
Federal Law No. 15 of 2020 on Consumer Protection – Safeguarding consumer rights across all goods and services, including translation services

4.3 Legal Requirements for Translation Services

Under UAE law, documents intended for use in government departments or courts must be translated by translators or translation firms registered with the UAE Ministry of Justice; otherwise, they may not be accepted. We ensure that:

All translation work is performed by qualified translators
Translation quality meets the standards recognized by the Ministry of Justice
Legally certified translations are available upon request

4.4 Consumer Rights

Under UAE Consumer Protection Law, consumers have the right to:

Receive accurate information about the services provided
Have complaints and disputes resolved fairly and promptly
Obtain reasonable compensation for damages caused by service quality issues
Have personal data and privacy protected

4.5 Dispute Resolution

Any disputes arising from translation services or these Terms shall be resolved under UAE law and within the competent courts of the United Arab Emirates.

5. Service Process

5.1 Placing an Order

Clients may place orders through the following channels:

Submit translation requests via website, WhatsApp, email, or phone
Provide the original document or clear scanned copies
Upon quotation confirmation, we will commence the translation process

We reserve the right to decline any request that falls outside our capabilities or policies.

5.2 Delivery Methods

Electronic Delivery (Default) : Translations are sent via email in PDF, Word, or other agreed formats
Physical Delivery (Optional) : Printed and stamped versions can be arranged for courier delivery or in-store collection
All completed translations are delivered through secure channels

5.3 Delivery Timeframe

Turnaround times are estimated based on word count, language pair, and complexity
Standard document translations are typically completed within the agreed timeframe
Urgent/expedited requests may incur additional charges
We will notify clients as soon as possible of any delays due to unforeseen circumstances

5.4 Client Responsibilities

Clients must ensure that submitted source documents are clear, complete, and legible
Clients are responsible for reviewing and providing feedback on the translation within the agreed period (typically within 3 working days of delivery)
Clients must ensure the legality and compliance of the translation’s intended use

6. Payment Policy

6.1 Fee Confirmation

Translation fees are confirmed at the quotation stage and include translation, proofreading, and standard formatting
Expedited service, legal certification (Ministry of Justice attestation), and additional copies will incur separate charges

6.2 Payment Methods

Full Advance Payment : Typically required before translation work commences
Bank transfer, online payment, or cash are accepted
Final translated documents will be released upon payment confirmation

6.3 VAT

Translation services are subject to the UAE standard 5% VAT rate
All invoices are VAT-compliant in accordance with UAE tax regulations

7. Cancellation & Refund Policy

7.1 Cancellation of Orders

Cancellation Timing	Policy
Before translation work commences	Full refund (less any applicable processing fees)
After translation work has begun	Prorated refund based on work completed, or no refund
After final delivery	No cancellation accepted; no refund for services rendered

All cancellation requests must be submitted in writing via email.

7.2 Revisions & Amendments

If the translation contains errors (not subjective stylistic preferences), we will correct them free of charge within 3 working days of delivery
Modifications requested after this period or due to client-initiated content changes may incur additional fees

7.3 Refund Process

Contact our customer service team via phone or email
Provide your order number and the reason for cancellation/refund
Subject to eligibility, refunds will be processed within a reasonable timeframe

8. Warranty Conditions

8.1 Translation Quality Guarantee

We stand behind the quality of all completed translation work. We will correct free of charge any translation that contains:

Translation errors (mistranslations, omissions)
Serious grammatical or spelling mistakes
Formatting issues that affect usability

8.2 Warranty Period

Requests for corrections due to quality issues must be submitted within 30 days of final delivery
Corrections beyond this period for final versions already approved by the client will not be accepted

8.3 What is Covered

✅ Translation accuracy – ensuring faithful representation of source content
✅ Terminology consistency – ensuring uniform use of terms throughout the document
✅ Formatting compliance – meeting the format specifications agreed upon at order placement
✅ Grammar and spelling – meeting basic language standards of the target language

8.4 What is Not Covered

❌ Errors, ambiguities, or omissions in the source document provided by the client
❌ Subjective stylistic modifications or changes requested by the client
❌ Any consequences arising from the client’s use of the translation (e.g., rejection by third parties, legal repercussions)

8.5 Special Note on Certified Translations

For documents intended for use in UAE courts, government departments, or official institutions, we recommend confirming certification requirements in advance
Ministry of Justice certification requires separate arrangements with additional fees and time
We can assist clients in completing the necessary certification processes (e.g., legal attestation, notarization) upon request

9. Privacy & Confidentiality Policy

9.1 Client Data Protection

All client-submitted documents and information are kept strictly confidential
We do not share client information with third parties except as required by law or with explicit client consent
This policy complies with UAE Consumer Protection Law data protection requirements

9.2 Information Collection

We only collect information necessary to provide our services:

Contact information (name, phone, email)
Content and documents required for translation
Business information related to the engagement

9.3 Information Use

Client information is used solely for:

Processing translation requests
Communicating project progress and results
Fulfilling legal and regulatory obligations

10. Limitation of Liability

To the fullest extent permitted by UAE law:

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our translation services
We are not liable for any loss of profits or business
Our total liability is limited to the fees paid by the client for the translation service in question

Important Note: Clients bear full responsibility for the intended use of the final translation. We recommend that clients verify acceptance requirements and certification needs before using translations for legal proceedings, official submissions, or other critical purposes.

11. Areas of Specialization

We provide services across a wide range of fields, including but not limited to:

Legal Translation – Contracts, agreements, court documents, notarized documents
Business Translation – Corporate documents, marketing materials, financial reports
Technical Translation – Technical manuals, patent documents
Personal Document Translation – Certificates, attestations, identification documents

12. Complaints & Feedback

If you have any questions or complaints regarding our services, please contact us:

Contact Method	Details
Phone	0559281843
Email	blisv74@gmail.com
Address	8F, CITY AVENUE BUILDING, PORT SAEED DEIRA, DUBAI, UAE

All complaints will be handled fairly and promptly in accordance with UAE consumer protection regulations.

These Terms and Conditions are governed by the laws of the United Arab Emirates and comply with Federal Law No. 22 of 2022 (Regulation of the Translation Profession), Cabinet Resolution No. 18 of 2024, and Federal Law No. 15 of 2020 on Consumer Protection.Who we are

Our website address is: http://verablistranslation.online.

Comments

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An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

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Cookies

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If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

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Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.